Return & Refund Policy

At Direct Corporation Tyres, customer satisfaction is important to us. We are committed to supplying quality tyres and providing reliable international export services. As a global wholesale tyre distributor, our return and refund policy is designed to ensure fair and transparent handling of all orders.

Furthermore, By placing an order with Direct Corporation Tyres, you agree to the terms outlined in this Return & Refund Policy.

Order Inspection

Customers are responsible for inspecting all goods immediately upon delivery.

However, If you receive products that are damaged during transit, defective, or do not match your order, please notify us as soon as possible and no later than 7 days after receiving the shipment.

Moreover, Your claim should include:

• Order or invoice number

• Photographs of the products and packaging

• A detailed description of the issue

• Quantity of affected items

Providing complete information helps us investigate and resolve your claim promptly.

Returns

Due to the nature of international wholesale shipments, returns are accepted only under the following circumstances:

• Incorrect products supplied by Direct Corporation Tyres

• Manufacturing defects confirmed after inspection

• Products significantly different from the confirmed order

Returned products must:

• Be unused and in their original condition

• Include original packaging where possible

• Receive written return authorization from Direct Corporation Tyres before shipment

Also, Returns sent without prior authorization may not be accepted.

Non-Returnable Items

We generally cannot accept returns for:

• Products ordered incorrectly by the customer

• Goods damaged due to improper storage, handling or installation after delivery

• Used or installed tyres

• Products returned without prior approval

• Special-order or customized products, unless defective or supplied incorrectly

Refunds

If a claim is approved, Direct Corporation Tyres may, at its discretion:

• Provide a replacement product

• Issue a partial refund

• Issue a full refund

• Offer a credit toward a future order

Approved refunds will be processed using the original payment method whenever possible, unless otherwise agreed in writing.

Processing times may vary depending on the payment provider, financial institution, and the nature of the claim.

Shipping Costs

If the return is due to an error by Direct Corporation Tyres or a confirmed manufacturing defect, we will work with the customer to determine the most appropriate solution, including responsibility for applicable return shipping costs where appropriate.

If the return is requested for any other reason, the customer is generally responsible for all return shipping, customs duties, taxes and related charges, unless otherwise agreed in writing.

Order Cancellations

Orders may only be cancelled before processing or shipment begins.

Once an order has been prepared for export, loaded, or shipped, cancellation may not be possible.

However, Any approved cancellation may be subject to administrative or other applicable costs.

Limitation of Liability

Direct Corporation Tyres‘ responsibility is limited to the replacement, repair, refund or credit of eligible products as determined after review of the claim.

We are not responsible for indirect, incidental or consequential losses, including business interruption, lost profits or additional costs arising from the use or inability to use our products, except where required by applicable law.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our customer support team.

We are committed to handling every enquiry professionally and working with our customers to achieve a fair and timely resolution.